Refund Policy

This policy explains when you can get a refund for a AurexSystems subscription. It works alongside our Terms of Service.

1. General policy

Subscriptions are billed monthly in advance. Except as described below, fees already paid for a billing period are non-refundable, and we do not provide partial-period or pro-rated refunds for early cancellation. When you cancel, you keep access through the end of the period you've already paid for.

2. EU/UK statutory right of withdrawal

If you are a consumer in the European Union or United Kingdom, you generally have a 14-day right to withdraw from an online purchase without giving a reason. Because AurexSystems is a digital service that begins as soon as you connect a WhatsApp account or run a campaign, this statutory right ends once you expressly request that we start performing the Service during the 14-day period and you acknowledge you lose the right of withdrawal once performance has begun. We ask for that acknowledgment at checkout. If you have not started using the Service, you may withdraw within 14 days of subscribing for a full refund of that period's fee by contacting billing@aurexsystems.to.

3. Billing errors

If you were charged in error — for example, charged twice for the same period, or charged after a cancellation that should have taken effect — contact billing@aurexsystems.to and we will correct the charge and issue a refund for the erroneous amount.

4. Extended service outages

If the Service was unavailable due to an outage caused by us for a material portion of your billing period, contact billing@aurexsystems.to with the dates affected and we will review your account for a pro-rated credit or refund at our discretion.

5. Chargebacks

Please contact us before initiating a chargeback with your card issuer — we're able to resolve most billing issues directly and faster than a chargeback process. Accounts with outstanding unresolved chargebacks may be suspended pending resolution.

6. How to request a refund

Email billing@aurexsystems.to with your account email and the reason for your request. We aim to respond within 5 business days.

7. Your statutory rights

Nothing in this policy limits any statutory right you have under the law of your country of residence that cannot be waived by agreement, including consumer protection rights that may entitle you to a remedy beyond what is described above.